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Haemorrhoids | Active ingredient(s): Lidocaine & Hydrocortisone acetate | Manufacturer: Various

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  • Review by a qualified doctor
  • Including prescription
  • Next-day delivery included

How does Xyloproct work?

Xyloproct contains the three main ingredients, lidocaine, hydrocortisone and zinc oxide. Lidocaine provides immediate relief from the pain and itchiness that is associated with haemorrhoids. This is because it is able to prevent the nerve signals from the area of application being relayed and registering in the brain. The numbing effect of Xyloproct is almost instantaneous but temporary.

While lidocaine gets to work almost immediately, hydrocortisone may take a little while longer to have an effect. Hydrocortisone is a corticosteroid, which means it helps prevent the release of chemicals that result in the swelling of irritated blood vessels in the rectum. By preventing the release of these chemicals, Xyloproct will provide relief from swelling within a few days, easing the discomfort that this causes.

The third ingredient of Xyloproct is zinc oxide, which is widely used as an anti-bacterial. This helps it soothe and calm the area, which prevents further aggravation of the swelling.

What are the benefits of Xyloproct?

This treatment contains three different active ingredients, each with a different function. This allows it to provide relief from the symptoms of haemorrhoids and the discomfort they can cause. The use of three different active ingredients allow this treatment to help reduce pain, inflammation and the risk of infection. This makes Xyloproct an effective way to manage the symptoms of haemorrhoids and the complications that can occur from this condition.

Who can use Xyloproct?

As this medication carries a very low risk of side effects, most adults are able to use Xyloproct. However, you should not use this medication if you are allergic to the active ingredients or if you have had a reaction to medication with similar ingredients. You may also not be suitable for this treatment if you have any other bacterial, viral or fungal infections, or if you are taking medication to help regulate an erratic heartbeat.

When you buy Xyloproct online at 121doc, you will be required to complete a quick medical questionnaire, which will be used by our doctors to determine whether this is the right treatment option for you. You should include as much medical information as possible so that our doctors are able to create a prescription for you.

How do you use Xyloproct?

This treatment should be applied a few times a day after bowel movements. Xyloproct will come with an applicator, so it can be used to treat the symptoms of haemorrhoids both internally and externally. You should not use this treatment for longer than seven consecutive days. If you do not see an improvement in your symptoms after this period of time, you should consult with your doctor about possible next steps.

Are there any side effects?

Xyloproct has a very low risk of side effects as it is only designed to be used for a short period of time and is a topical treatment that is applied directly on the areas that require treatment. When side effects do occur, they are usually very mild and should pass within a few days. Possible adverse reactions for Xyloproct can include a slight irritation on the area where it is applied. If you experience any pain or bleeding of the back passage, or if you experience any other serious symptoms from using Xyloproct, you should see a doctor.

How to buy Xyloproct online?

It can often be difficult finding the time to go see your doctor each time you need medication. At 121doc, you can buy Xyloproct online without a doctor's appointment or previous prescription. This means that you can get the medication you need without having to endure waiting times at your local GP surgery.

To place an order for Xyloproct, simply complete the online consultation form that makes up part of the ordering process. Once your order is completed, your medical details will be checked by our doctors to ensure that Xyloproct is the right treatment option for you. If approved, a prescription will be created for you and sent to our UK registered pharmacy from where your medication will be dispatched. We are aware that this treatment can be of significant assistance to people who are suffering from the symptoms of haemorrhoids, so we dispatch all orders via free next day delivery. All of our delivery options are discreet, with medication dispatched in a completely plain and unmarked package. Visit our haemorrhoids condition page for information on the available prescription medications we offer.

Note: You must complete a short online consultation so that our doctor can ensure that the treatment is suitable for you. The above pricing should only be used as a reference. The final decision to issue this treatment lies with the prescribing doctor.


What is included in the online consultation?
Will a doctor review my consultation?
What happens after I submit my order?
Is the price all-inclusive?
Can I place more than one order at a time?
What are my delivery options?
Is it safe to buy prescription medication online?
How do I know which treatment is best for me?
Is this service discreet?
What is included in the online consultation?

Our consultations include general questions about your health (e.g. blood pressure levels, current and past conditions), as well as specific questions related to your selected treatment. We will also request relevant personal information to complete payment and delivery.

All questions are necessary, and your answers and details will not be shared with any third-parties. Only our doctors have access to your medical information.

Will a doctor review my consultation?

It is a legal and medical requirement that a doctor first reviews all completed consultations. We have a team of in-house doctors and specialists who will ensure your selected treatment is safe for your use. All information is stored securely and confidentially.

Please note, we do not guarantee that our doctors will approve treatment.

What happens after I submit my order?

Your consultation will be sent directly to our medical team, where it will be reviewed by one of our doctors.

If your chosen treatment is deemed suitable for your use, they will issue a prescription. Your prescription is then forwarded to our pharmacy, where your medication will be dispensed and dispatched for courier delivery.

Is the price all-inclusive?

Yes. All 121doc orders include a medical consultation, a prescription and next-day delivery. There are no additional costs. We believe in providing a safe and easy-to-use service.

Can I place more than one order at a time?

Yes. However, certain medications may negatively interact with each other. Our doctors may not approve your order on this basis.

You can place multiple items in one basket, and complete a consultation for all.

If you wish to place a second order for a different medication, you will have to complete a separate consultation.

What are my delivery options?

We offer several delivery options:

  • Next-day delivery
  • UPS Access Point - convenient parcel drop-off and collection near your home or work address
  • Nominated-day delivery - choose the most convenient day for delivery

All these options can be tracked and require a signature on delivery. If you are not available, a friend or relative can sign in your place.

None of these options will incur an additional charge.

Is it safe to buy prescription medication online?

To ensure you are purchasing from a reputable company, you should look to see their country’s regulatory bodies verify them.

In the UK, this is the Care Quality Commission (CQC) and the Medicines and Healthcare products Regulatory Agency (MHRA).Certificates can be viewed here.

How do I know which treatment is best for me?

Some treatments also offer the 'Advise Me' function. You will be asked questions about your lifestyle and needs, plus medical questions. You will then be presented with the advice of our doctors.

Is this service discreet?

Our patients’ privacy is of utmost importance. All your medical information is securely stored and only viewed by our doctors. We do not share your details with third-parties. We are also regularly inspected by various UK regulatory agencies, such as the Information Commissioner's Office (ICO).

All orders will only show on invoices, bank statements, etc. as ‘HHC Ltd’.

What others say about us

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How does it work?

Select Select your treatment and complete our online consultation.
Free consultation


Select a condition here or use the top menu. For every condition, we provide you with information as well as the treatments we currently offer. If you don’t know which is best for you, just click the 'Advise-me' button.


If you know what you want, the quickest way to find a specific medication is to use the search bar here.


Every order starts with an online consultation. We will ask you medical questions to make sure only treatment that is safe and effective is prescribed. We take into account your lifestyle, health and any other medications you’re currently using.

The consultation is completely free, and takes between 5 and 10 minutes of your time.

All your information is safe with us. We don’t share it with anyone unless you want us to.


If you need any guidance, you can call, message or email our customer service team via the ‘How can we help you?' section here.

Prescribe Our doctors review your order.
Free prescription


As soon as you place the order, one of our doctors will review your consultation. On working days, this usually takes around one hour.


If the doctor has any additional questions, you will receive a phone call and an email. We understand you might be at work or busy. Our customer service representatives are always discreet and can call back at a more convenient time if necessary.

Our emails never contain any personal or medical information, only a link to your private account on our website (where you will find your messages).


Once our pharmacy receives your prescription, you will get a second email with your package tracking code.

Deliver Expect your delivery the next working day.
Always free. Discreet packaging.
Free next-day delivery


All orders include next-day delivery. Alternatively, you can select a delivery date that suits you better.


We also provide a free UPS Access Point service. Pick up your package from one of many collection points across the UK.

With your tracking code, you will know the estimated delivery time. All we need is your signature (or a friend‘s or relative’s).


All parcels are plainly labelled; there is no logo or any indication of its contents. Inside, you will find your treatment as well as a patient leaflet in your chosen language.

Repeat Subscribe and save with our repeat service. Never miss a dose again.
10 to 15% off


With 121doc’s Subscribe & Save service, you can automatically receive your treatment every few weeks or months.

The order will be generated by us, using the information you provided (including delivery frequency). You don’t have to do anything. Payment is taken two days before shipping.


There are two ways to subscribe. The first is during the order process. The second is via your profile here.

You can cancel or amend your repeat prescriptions at any time.


There are no sign-up fees with this service. Plus, you get a 10% discount off all future prescriptions, increasing to 15% after six orders!