COVID-19 update: Our services are running as normal.

csrOur Customer Service team
CallImmediate response
020 3322 1430Available 8:00 - 17:00
Monday - Friday
csrOur Customer Service agents
Live chatResponse in 45 seconds
Available 8:00 - 17:00
Monday - Friday
csrOur Customer Service team
EmailResponse within 5 hours
[email protected]Available 8:00 - 17:00
Monday - Friday
doctorDr. Sarah Donald
Email doctorResponse in 1 day
For medical questions.
Available 8:00 - 17:00
Monday - Friday
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Phone and live chat

We want your experience with us to be as positive as possible. Please don’t hesitate to contact us, no matter what the query might be, or if you have feedback about any aspect of our service.

Our Customer Service team
020 33 22 1430

Available 8:00 - 17:00
Monday - Friday

Immediate response

Jane (UK-English)

Available 8:00 - 17:00
Monday - Friday

Live chat

Response in 45 seconds

If you contact us outside of our office hours, we aim to get back to you within 24 hours of the following working day.

Email us

Enter your information below to send us a message via email. We aim to respond to all email enquiries within 24 hours.

Customer complaints

If you are unhappy with our service, you can raise a complaint by sending an email above. Select the subject ‘Complaint or feedback’ and type your message. Alternatively, you can send an email to [email protected]. We will do our very best to find a satisfactory solution to your problem.

You can read more about our complaints procedure here.

Registered office and pharmacy

Head office

Hexpress Healthcare Ltd.
106 Lower Addiscombe Road

+44 (0) 207 084 6784

Registration Number: 08626315

Pharmacy address

Hexpress Healthcare Limited
144 Mitcham Road
SW17 9NH

+44 (0) 203 823 6004

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