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Fast, discreet relief from haemorrhoids

Understanding haemorrhoids

Haemorrhoids, also known as piles, are swollen blood vessels that occur inside or around the anus and cause itching, bleeding and discomfort. They are a mild condition that affects around 10% of adults in Europe. Most cases of haemorrhoids do go away on their own, but treatment options are available to promote healing and comfort.

Causes of haemorrhoids

Haemorrhoids are caused by swollen blood vessels in the anus. They are usually caused by excess pressure on the anus and abdomen. This can happen for several reasons:

  • constipation or frequent diarrhoea
  • straining too hard when going to the toilet
  • heavy lifting
  • during pregnancy
  • being overweight

Types of haemorrhoids

There are two types of haemorrhoids: internal and external haemorrhoids.

  • Internal haemorrhoids - Develop inside the rectum and cannot usually be seen or felt. They aren’t usually painful.
  • External haemorrhoids - Develop under the skin around the anus. This type is usually uncomfortable and most likely to bleed.

Symptoms of haemorrhoids

There are several symptoms of haemorrhoids (piles), including:

  • bright red blood after going to the toilet
  • an itchy anus
  • still feeling the need to use the toilet after going
  • mucus in underwear or on the toilet paper after wiping
  • soft, fleshy lumps around the anus (external haemorrhoids)
  • pain around the anus

Diagnosis

A doctor can diagnose haemorrhoids by reviewing your symptoms and medical history. They may perform a physical exam, which usually involves a digital rectal exam with a gloved finger. They may need to do additional tests to rule out other conditions, such as inflammatory bowel disease or anal fissures.

Treatment options

Haemorrhoids treatment will depend on the type of haemorrhoids. Internal haemorrhoids will need to be treated with suppositories, while external haemorrhoids will typically need to be treated with a cream or ointment.

There are several types of treatment available:

  • Numbing creams - these treatments contain a mild anaesthetic like lidocaine that helps to provide pain relief.
  • Combination treatments - these treatments contain both an anaesthetic and a mild steroid like hydrocortisone to target pain and inflammation (e.g. Anusol HC, Scheriproct and Proctosedyl).
  • Constipation treatments - you may require treatment for constipation or to soften stools to help prevent haemorrhoids.

Rarely, some cases of haemorrhoids that are not resolved with prescription treatment may require hospital treatment.

Living with haemorrhoids

There are several things you can do to help improve haemorrhoids and limit any discomfort.

  • drink lots of fluids and eat plenty of fibre to promote healthy digestion
  • wipe with damp toilet paper
  • take a warm bath to ease itching and pain
  • use an ice pack to ease discomfort
  • gently push a pile back inside
  • do not ignore the urge to use the toilet
  • avoid straining too hard when using the toilet
  • limit the amount of time spent on the toilet

If suitable, you can take paracetamol to ease pain. Do not take codeine, as this can cause constipation as a side effect. You should also avoid ibuprofen if your piles are bleeding.

Do haemorrhoids go away?

Yes, haemorrhoids can go away on their own within a few days. However, you should consult your doctor if they do not go away on their own or they are causing you particular discomfort.

When to see a doctor

If your symptoms persist for more than 7 days or get worse, you should see your doctor as soon as possible. Also, see your doctor if you experience heavy bleeding, black stools or severe pain. Your doctor will want to check your medical history to rule out other conditions and decide the best treatment course.

Buying haemorrhoids treatment online

You can order haemorrhoids treatment online from 121doc. 121doc offers an online service that allows you to complete a secure medical questionnaire and receive expert guidance and treatment options without the need for a face-to-face appointment.

Medical review byDr. Caroline FontanaLast review 23 March 2026
Dr. Caroline Fontana

FAQs

What is included in the online consultation?
Will a doctor review my consultation?
What happens after I submit my order?
What services are included with my order?
Is the price all-inclusive?
What are my delivery options?
Is it safe to buy prescription medication online?
Is this service discreet?
What is included in the online consultation?

Our online consultations are in the format of short medical questionnaires. You will be asked general questions about your health and medical history, as well as specific medical questions relevant to the treatment you have chosen. We will also ask you for your payment and delivery details to complete the order.

Online consultations take no longer than 5 minutes to complete. All questions are necessary when issuing prescription medicines. It means that our doctors can make sure the treatment is safe and right for you.

Will a doctor review my consultation?

Yes, it is a legal requirement that all online consultations are reviewed by a registered doctor. This is to make sure the chosen treatment is safe and right for you to take. All personal information is stored securely and confidentially.

Please note, all orders are subject to doctor approval, and we cannot guarantee that your order will be approved.

What happens after I submit my order?

Your online consultation will be sent directly to our medical team, where it will be reviewed by on of our in-house doctors.

If a doctor approves you for treatment, they will issue a prescription. Your prescription will then be forwarded to our pharmacist, where you medication will be dispensed and dispatched for delivery.

What services are included with my order?

Every order includes:

  • Free consultation - your consultation will be personally reviewed by one of our registered doctors.
  • Free prescription - a doctor will issue you a prescription if approved for treatment.
  • Free delivery - we provide free express delivery across Europe, you should receive your order in 1-2 working days.
Is the price all-inclusive?

Yes, our service is all-inclusive and there are no hidden fees. All 121doc orders include a free online consultation, a free prescription and free express delivery.

What are my delivery options?

We offer several delivery options at no extra charge:

  • Next-day delivery
  • UPS Access Point - convenient parcel drop-off and collection near your home or work address
  • Nominated-day delivery - choose the most convenient day for delivery

All these options can be tracked and require a signature on delivery. If you are not in, a friend or relative can sign in your place.

Is it safe to buy prescription medication online?

It is safe to buy prescription medications online from genuine and reputable healthcare providers, like 121doc.

Our medical staff and facilities are registered with the relevant medical governing bodies. We also ensure your data is protected by adhering to European data privacy laws.

You can learn more about our certifications here.

Is this service discreet?

Our patients’ privacy is of utmost importance. All your medical information is securely stored and only viewed by our doctors. We do not share your details with third-parties. We are also closely adhere to data privacy laws.

All orders will only show on invoices, bank statements, etc. as ‘HHC Ltd’.