COVID-19 update: Our services are running as normal.

csrOur Customer Service team
CallImmediate response
020 3322 1430Available Mon-Fri 8:00-17:00
csrOur Customer Service agents
Live chatResponse in 45 seconds
Available Mon-Fri 8:00-17:00
csrOur Customer Service team
EmailResponse within 5 hours
[email protected]Available Mon-Fri 8:00-17:00
csrDoctor
Email doctorResponse in 1 day
For medical questions.
Available Mon-Fri 8:00-17:00

How does it work?

Select
Select Select your treatment and complete our online consultation.
Free consultation

Conditions:

Select a condition here or use the top menu. For every condition, we provide you with information as well as the treatments we currently offer. If you don’t know which is best for you, just click the 'Advise-me' button.

Treatments:

If you know what you want, the quickest way to find a specific medication is to use the search bar here.

Ordering:

Every order starts with an online consultation. We will ask you medical questions to make sure only treatment that is safe and effective is prescribed. We take into account your lifestyle, health and any other medications you’re currently using.

The consultation is completely free, and takes between 5 and 10 minutes of your time.

All your information is safe with us. We don’t share it with anyone unless you want us to.

Help:

If you need any guidance, you can call, message or email our customer service team via the ‘How can we help you?' section here.

Prescribe
Prescribe Our doctors review your order.
Free prescription

Review:

As soon as you place the order, one of our doctors will review your consultation. On working days, this usually takes around one hour.

Questions:

If the doctor has any additional questions, you will receive a phone call and an email. We understand you might be at work or busy. Our customer service representatives are always discreet and can call back at a more convenient time if necessary.

Our emails never contain any personal or medical information, only a link to your private account on our website (where you will find your messages).

Pharmacy:

Once our pharmacy receives your prescription, you will get a second email with your package tracking code.

Deliver
Deliver Expect your delivery the next working day.
Always free. Discreet packaging.
Free next-day delivery

Free:

All orders include next-day delivery. Alternatively, you can select a delivery date that suits you better.

Location:

We also provide a free UPS Access Point service. Pick up your package from one of many collection points across the UK.

With your tracking code, you will know the estimated delivery time. All we need is your signature (or a friend‘s or relative’s).

Discrete:

All parcels are plainly labelled; there is no logo or any indication of its contents. Inside, you will find your treatment as well as a patient leaflet in your chosen language.

Repeat
Repeat Subscribe and save with our repeat service. Never miss a dose again.
10 to 15% off

Repeat:

With 121doc’s Subscribe & Save service, you can automatically receive your treatment every few weeks or months.

The order will be generated by us, using the information you provided (including delivery frequency). You don’t have to do anything. Payment is taken two days before shipping.

Subscribe:

There are two ways to subscribe. The first is during the order process. The second is via your profile here.

You can cancel or amend your repeat prescriptions at any time.

Save:

There are no sign-up fees with this service. Plus, you get a 10% discount off all future prescriptions, increasing to 15% after six orders!

What others say about us

Our qualified healthcare professionals

Our medical team is fully authorised by the relevant UK authorities.
All doctors are GMC-registered and cover a broad range of specialities.

We keep our promisesBut don't just take our word for it

How can we help you?

csrOur Customer Service team
CallImmediate response
020 3322 1430Available Mon-Fri 8:00-17:00
csrOur Customer Service agents
Live chatResponse in 45 seconds
Available Mon-Fri 8:00-17:00
csrOur Customer Service team
EmailResponse within 5 hours
[email protected]Available Mon-Fri 8:00-17:00
csrDoctor
Email doctorResponse in 1 day
For medical questions.
Available Mon-Fri 8:00-17:00

...or visit your profile to view your orders and contact us.

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