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  • Private & confidential serviceDiscreet packaging and payment
  • Genuine medicationFrom our UK registered pharmacy
  • All-inclusive service - No hidden feesAll prices include shipping & prescription
  • Next day UK deliveryNominated day delivery
Home / Delivery Info

Delivery Info

For Orders in The UK

All UK orders will be dispatched via Royal Mail Special Delivery™. This service guarantees that any order placed before 4.30pm will arrive to mainland UK postcodes by 1pm the next day (including Saturday). Orders placed between 4.30pm Friday and 4.30pm Monday will arrive on Tuesday.
All our next day deliveries are free of charge.

Same Day Delivery

121doc now provide a same-day delivery service so that you can get your treatment as soon as you need it. You are eligible for this service if you live within 40 miles of the centre of London. Our same-day delivery service is available from Monday to Friday with orders that are placed before 3pm. If you live close enough to the centre of London, this service will be provided at no extra charge. If you are eligible, simply tick the box when filling out your delivery details and you will be asked to choose a preferred time slot.

Please enter your postcode to see if you are eligible for same-day delivery:

Postal Code: *

The same-day delivery rates will vary depending on where you would like your package delivered. There are 3 zones as shown below:

Same Day Delivery

  • Zone 1 - London postcodes (N, E, SE, SW, W, NW, EC and WC) - Free
  • Zone 2 - Non-London postcodes within the M25 - £19.95
  • Zone 3 - Outside the M25 - £39.95

For Orders in The EU

Our service includes free shipping to continental Europe via UPS courier. As well as being safe and secure, your treatment will be dispatched quickly and will arrive at your door between 24 – 48 hours, excluding Saturdays and Sundays. In fact, all orders placed before 4:30pm will be dispatched the very same day apart from orders that are placed over the weekend. In these cases, your order will be dispatched on Monday and should arrive at latest, Wednesday.

Discreet Delivery

At 121doc, we take patient privacy and confidentiality seriously, which is why all our treatments are delivered in a protective cardboard box, which is then placed within a standard courier envelope. There will be no mention of 121doc or your order on the envelope.

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Hotel delivery

Free And Direct Delivery To Hotels in the UK

If you're away on holiday, or away from home on business, there is no need to interrupt your treatment. 121doc is now offering free and discreet delivery to hotels across the UK and Europe.

All orders are delivered safely and securely by UPS courier, and are eligible for swift next day delivery at no extra charge where applicable. If you'd like your next order to be delivered to your hotel room, simply inform us when making your purchase by phone, email or Live Chat and we will take care of your delivery.

To organise a hotel delivery, we will need to know:

  • The hotel's name and room number
  • The hotel's address
  • Your check in date and time
  • Your check out date and time
  • Your email address
  • Your mobile phone number
  • Your normal billing address linked to your Credit Card

Our Patient Support team deals with each hotel order individually to ensure that your medication reaches your hotel room as soon as possible, especially if delivery is close to your check out date.

Like our standard delivery service, hotel deliveries will be processed free of charge. To qualify for next day delivery, you will need to place your order before 1 pm GMT. Standard next day delivery terms and conditions will still apply.

We recommend that you inform your hotel's reception desk once you've placed your order, to let them know that you are expecting a delivery. They can then sign for your package when it arrives and arrange for it to be sent directly to your room.

Returns

In this section "we/us" refers to 121doc. If upon delivery of your medication or within 2 days thereafter you believe that you have not received the correct medication, return it to us within 7 days and we will arrange the replacement of the returned medication. Please ensure that the medication is returned to us in an unopened condition, in its original packaging and within 7 days of receipt.

In order to arrange a replacement, kindly contact one of our Patient Support representatives and provide them with the reason as to why you are not completely satisfied with your medication.

Our Patient Support representatives are available on live chat, telephone or via email. We will attempt to attend to your queries within a reasonable time after such query has been reported.

Ordinarily we do not accept returns once delivery has been accepted by the patient. If products are sent back to us by patient, they will be destroyed and no refund will be provided.

In certain instances Refunds or Resends will be attended by us. The following are examples of such Refunds and Resends. Our decision is final in this regard and is exercised only within the confines of the law. We may refund or resend if:

  1. The patient is not at home during or at the designated time of delivery and the package is returned back to us.


  2. The patient refuses to accept delivery of a package, the returned package will be destroyed and no refund will be provided.


  3. Please speak to your doctor before placing the order if they advise that you are not eligible for taking the medication for which your order was placed. We will not accept this return and no refund will be provided.


  4. Whilst we have no control over delays experienced by our courier services we will endeavour to trace your package. Our policy is that if the package is not received within 30 days from date of postage we will provide a full refund or a resend will be organized.


  5. You wish to return medication because the packaging is damaged, the medication has expired or has been opened, you have been sent the incorrect medication or less than what was ordered. In such instances we may resend the package or offer a partial refund.


  6. If a package is retained by customs we will refund you in full if the package is returned to us.


  7. Orders that are lost in transit will be refunded in full or a resend organized at our discretion.


  8. If you receive medication which does not match that which you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return. 121doc is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the medication. Refunds and replacements will be issued upon our receipt of the returned medication.


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