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About Us

Who we are

121doc is a fully registered healthcare provider connecting patients all around the world with qualified UK doctors and pharmacists. The 121doc medical team can treat over 40 conditions and prescribes a variety of medications.

This includes erectile dysfunction treatment, the combined pill, emergency contraception, asthma, blood pressure and diabetes treatments.

What we do

Ordering medication online with the online doctor service provided by 121doc is a quick, safe and convenient alternative to visiting your local GP. We work with doctors, pharmacies and couriers all around the world to offer our services to a growing number of destinations - from Germany to Brazil. A multilingual customer service team is based in our London head office to deliver first grade support to our global customer base.

Within a couple of hours, your consultation form will be reviewed by on of our doctors who will issue your prescription after carefully weighing up risks and benefits of the chosen treatment. The prescribed medication is dispensed and prepared for shipping at our London pharmacy. We offer next-day shipping on most orders and you will be able to start the required treatment as soon as possible.

Our services at a glance

At 121doc, we set ourselves apart through our excellence in service. If you order with 121doc, you can rely on:

Confidential medical online consultations
Private prescriptions issued by registered doctors
Ongoing advice & support through phone, email and live chat
Online information on conditions and treatments
Free order tracking & next day delivery

Our commitments

121doc is committed to providing you with the best possible service and the safest, most effective treatment. Our ordering process is quick, discreet and tailored to your lifestyle needs. Our specially trained, multilingual Customer Support Team will be looking after you for the duration of your treatment and anytime thereafter should any queries arise.

  • Safety
  • Accessibility
  • Expertise
  • Convenience

Patient safety

The safety of our patients is paramount to us. Our doctors will never prescribe a treatment unless they are sure that it is beneficial and safe for you to take. We provide full medical support, before, during and after your treatment. Your details are fully protected and we guarantee complete confidentiality for each aspect of our service, from consultation to delivery.

We are officially authorised by the MHRA to sell medication online, which is verified through the EU common logo.

Our pharmacy is on the official register of the General Pharmaceutical Council, the independent UK regulator for pharmacies.

The CQC, an independent regulator for health and social care, has rated our service as safe, effective, caring, responsive and well-led.

We are on the official register of the ICO, the UK's independent authority set up to uphold information rights in the public interest.

To support the enforcement of our strict security policies,121doc is registered with and authorised by all important official medical regulators in the UK:

Our people

Our South London head office is home to our dynamic UK team, consisting of a customer services, medical, marketing, business development and HR department. With employees from all parts of the world, we pride ourselves in an open and multicultural working environment.

The UK team is supported by our development and design teams who are based in our India office.

Our doctors

We employ a team of GMC registered GPs combining a broad spectrum of knowledge. Under the clinical lead of Dr. Sarah Donald, our medical team is authorised to prescribe treatments based on an online consultation form. However, a prescription can only be issued if the doctor rates the treatment as suitable based on the patient details provided. Should there be any concerns, the request will be denied and our customer service team will be in touch to discuss further treatment options.

Dr. Anand Abbot

Independent Medical Advisor
GMC Reg: 4307024

Dr. Sarah Donald

Clinical Lead
GMC Reg: 6099482

Dr. Mahesh Chhaya

Prescribing Doctor
GMC Reg: 7278585

Dr. Caroline Fontana

Prescribing Doctor
GMC Reg: 7526266

Our story

121doc is part of he Hexpress Healthcare group, pioneers within the online healthcare industry who brought the online consultation model to the UK in 2002. 121doc has been a Hexpress brand since 2012 and today operates amongst the leading providers of online healthcare services. With the focus making online doctor services accessible to more and more homes worldwide, 121doc is continuously venturing into new markets and recently expanded into South America with many more exciting projects to come.

Service registered with CQC and Recruited our own inhouse medical team

2018

Launched into the Latin American Market

2017

MHRA registration

2015

First mobile app launch

2013

Next day delivery across Europe

2008

Started operation in major EU languages

2006

Launched 121doc as the first online consultation service in Europe

2005

Who We Are

We specialise in online healthcare, allowing you to consult with a doctor online and where relevant, purchase treatment online safely and securely. Our service offers a free consultation service, and next-day delivery to most destinations*. For more information on our delivery options please click here.

Our service uses registered doctors and pharmacies which you can find out more about here.

What We Do

  • Provide confidential medical consultations online
  • Offer private prescriptions issued by a registered doctor
  • Dispense medications from an accredited pharmacy
  • Offer free next-day delivery*
  • Provide free medical advice and support
  • Provide a comprehensive guide to conditions and their treatments online
  • Offer customer service through phone, email and live chat
  • Provide simple repeat-prescription ordering
  • Provide a simple order tracking service

Our ethos

121doc provides a safe and convenient way for people to purchase medication online. Whilst we always recommend that you visit your own doctor for medical advice and treatment, we understand that this is not always possible for some people. We provide advice and information on a number of medical conditions through our website, and via phone, email and live chat. As well as this, we offer you a platform to order treatment online through an online consultation service. Please note that the issuance of a prescription is subject to a medical review of your consultation and age verification and fraud checks.

The safety of our patients is paramount. Our doctors will never prescribe a treatment unless they are sure that it is beneficial and safe for the patient to take. We aim to offer the most convenient service possible. Within a couple of hours, your consultation will be reviewed, and your medication dispensed and prepared for shipping. This is why we are able to offer next-day delivery on almost all orders*, so that you can begin the treatment you need as soon as possible.

We provide full medical support, before, during and after your treatment. Our Customer Service Team is available to answer your queries from Monday to Friday and you can always request to speak to one of our doctors directly.

Equal Opportunities

We aim to provide a service accessible to all users, to promote equality of opportunity and treatment to all patients and staff, and to treat everybody equally irrespective of gender, marital or civil partnership status, whether one has or does not have dependents, religious belief or political opinion, race, disability, sexual orientation, and age.

We will not tolerate any forms of discrimination, bullying, harassment or victimisation, and any complaint will be dealt with seriously, promptly and confidentially.

Consultations

The online consultation is the process which doctors use to prescribe medicines online. Whenever you place an order for medication online, you will be asked to complete a number of medical questions. This includes questions about your general health and questions specific to the condition you need to treat. Our doctors use this information to assess your suitability for your chosen treatment.

The consultation process ensures that you only receive medication which is safe for you to take. If our doctor is ever in doubt, they will contact you for further information. An online consultation may in some cases not be as suitable as a face-to-face consultation, and in these circumstances our doctor may recommend that you visit a doctor in person.

121doc is committed to providing you with the best possible service and the safest, most effective treatment. Our ordering process is quick, discreet and tailored to your lifestyle needs. We guarantee that every phase of our service is completely confidential, from consultation to delivery, so you can be sure your details are fully protected.

Step 1- Select medication

Choose the medication you wish to purchase and select the appropriate dosage and quantity to proceed to the consultation process. If you are unsure which medication you require, you can also fill in a consultation for the condition and our doctors will suggest the treatment options that would be the most suitable for you.

Once you have picked a treatment, click on the dropdown box next to the price list to choose your dosage. After choosing your treatment you move swiftly through to the online confidential ordering process, which includes the following steps:

  • Online Consultation
  • Address and billing details
  • Payment details
  • Order confirmation

Please note that when we ask for your payment details, we preauthorise your card with our bank. However, we will only take payment if the prescribing doctor approves your consultation and issues a prescription.

Step 2 - Complete the medical form

We ask all patients to complete an online consultation, which consists of a set of questions about your medical history. This consultation form is then checked by one of our doctors to ensure the medication is the best option for you.

Step 3 – Medical review

Your consultation will then be reviewed by our doctors. If the treatment is right for you, a prescription will be issued and forwarded to our pharmacy. The doctors will always ensure that all consultations are thoroughly checked before issuing a prescription to ensure your health and safety is never compromised whilst using our service.

Step 4 - Medication sent from pharmacy

Once your prescription has been issued, your medication will be dispensed via our own registered pharmacy. Your medication is taken from the shelf, date and batch numbers are checked and the required labels are printed. We will dispatch your treatment to your preferred address in a discreet box using a next-day service as the standard shipping option.

Age Verification

As an online healthcare provider, it is important that we confirm your identity and that you are at least 18 years of age. Checks are carried out against information you provide including but not limited to your name, address and date of birth on national identity registers at the time of registration and may be carried out on future occasions should there be any discrepancies in your details as time go on.

To make the process as easy as possible, all checks are carried out behind the scenes as part of the registration and ordering process, requiring no action on your part. However, it is important that you provide your personal address, even if your delivery address is different, at the time of ordering.

Should we be unable to verify your age based on the details you have provided, you will be contacted by a member of our customer service team to discuss other options to verify your age.

Select
medication
Fill out a short medical form
Doctor issues prescription
Medication sent from pharmacy