Our Customer Service team
Your health is in good hands
You might not meet them face-to-face, but they will always be there when you need medical advice or guidance.
Most importantly, you can count on our doctors to give you safe and personalised care.
Our pharmacists are all highly experienced and experts in their field. Thanks to their professionalism and accuracy, we can dispatch hundreds of orders on-time every day.
With their help, you can be assured, you'll receive the treatment you need, when you need it.
We have at least one representative for each of our markets. We are very proud of our capable and multilingual team.
Their friendly approach and professionalism makes them the perfect team, who always strive to take care of your needs.
Our journey
Inspired!
Hexpress Healthcare was founded in 2001. As with many businesses, it all started with a passing thought. Our founders and their friends, a pharmacist and a doctor, were discussing the future of healthcare and how it could be made more accessible, whilst providing discretion for more sensitive conditions. They believed this could be best achieved by creating an online doctor and pharmacy service. At the time, this was a pretty revolutionary idea!
We're live
A year later, in 2002, this became a reality. After extensive research, late nights and plenty of caffeine, we launched the first online doctor and pharmacy service in the UK. It was hard work, with the small team working together as customer service, couriers, and project leaders.
Hello Europe
In 2005, the company expanded into seven new countries. Since then, we have focused on building a competent, multilingual and passionate team that knows you and what you need as a patient.
Online doctor and pharmacy
Countries 5
Languages +10.000
Customers
Team grows
We believe in personal contact and personalised care. It is therefore incredibly important for us to have customer service representatives for every market - that way, you can access hands-on advice whenever you need it. People are the key to success. So as we expanded, our team of doctors and medical advisers expanded too.
First app
In 2013, we launched our first app, another step towards making prescription medicine available anywhere, at any time. As a company, we are always looking for new ways to embrace technology. It’s what set us apart from our competitors at the very beginning and is what allows us to increase healthcare accessibility.
In-house doctors
Serving over a million people across Europe and South America led us to recruit a complete in-house medical team. Our doctors all have different specialities and backgrounds - this means we can provide safe yet efficient care across all markets.
New website
Our most recent development is this new website which embodies our passion for personalised healthcare. The website features an ‘Advise me’ section, a multiple-product basket and a blog. At 121doc, you can find information on different treatments, discover what medicine is most effective for you and receive unrivalled support and service.
Patient safety
The safety of our patients is paramount. Our doctors will never prescribe a treatment unless they are sure that it is beneficial and safe for you to take. We provide full medical support before, during and after your treatment. Your details are fully protected and we guarantee complete confidentiality in all areas of our service, from consultation to delivery.
The MHRA, the UK regulator for medicines, has authorised us to sell prescription medication online.
Our pharmacy is on the official register of the General Pharmaceutical Council, the independent UK regulator for pharmacies.
The CQC, an independent regulator for health and social care, has rated our service as safe, effective, caring, responsive and well-led.
We are on the official register of the ICO, the UK's independent authority set up to uphold information rights in the public interest.
121doc is registered with and authorised by all important official medical regulators in the UK - they support the enforcement of our strict security policies.
We work with all the big brands
and also offer reasonably priced generics
How can we help you?
Our Customer Service team...or visit your profile to view your orders and contact us.
