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Home / About Us

About Us

Who we are

121doc is a fully registered healthcare provider connecting patients all around the world with qualified UK doctors and pharmacists. The 121doc medical team can treat over 40 conditions and prescribes a variety of medications.

This includes erectile dysfunction treatment, the combined pill, emergency contraception, asthma, blood pressure and diabetes treatments.

What we do

What we do

Ordering medication online with the online doctor service provided by 121doc is a quick, safe and convenient alternative to visiting your local GP. We work with doctors, pharmacies and couriers all around the world to offer our services to a growing number of destinations - from Germany to Brazil. A multilingual customer service team is based in our London head office to deliver first grade support to our global customer base.

Within a couple of hours, your consultation form will be reviewed by on of our doctors who will issue your prescription after carefully weighing up risks and benefits of the chosen treatment. The prescribed medication is dispensed and prepared for shipping at our London pharmacy. We offer next-day shipping on most orders and you will be able to start the required treatment as soon as possible.

Our services at a glance

At 121doc, we set ourselves apart through our excellence in service. If you order with 121doc, you can rely on:

Confidential medical online consultations
Private prescriptions issued by registered doctors
Ongoing advice & support through phone, email and live chat
Online information on conditions and treatments
Free order tracking & next day delivery

Our commitments

121doc is committed to providing you with the best possible service and the safest, most effective treatment. Our ordering process is quick, discreet and tailored to your lifestyle needs. Our specially trained, multilingual Customer Support Team will be looking after you for the duration of your treatment and anytime thereafter should any queries arise.

  • Safety
  • Accessibility
  • Expertise
  • Convenience

Patient safety

The safety of our patients is paramount to us. Our doctors will never prescribe a treatment unless they are sure that it is beneficial and safe for you to take. We provide full medical support, before, during and after your treatment. Your details are fully protected and we guarantee complete confidentiality for each aspect of our service, from consultation to delivery.

We are officially authorised by the MHRA to sell medication online, which is verified through the EU common logo.

Our pharmacy is on the official register of the General Pharmaceutical Council, the independent UK regulator for pharmacies.

The CQC, an independent regulator for health and social care, has rated our service as safe, effective, caring, responsive and well-led.

We are on the official register of the ICO, the UK's independent authority set up to uphold information rights in the public interest.

To support the enforcement of our strict security policies,121doc is registered with and authorised by all important official medical regulators in the UK

Our people

Our South London head office is home to our dynamic UK team, consisting of a customer services, medical, marketing, business development and HR department. With employees from all parts of the world, we pride ourselves in an open and multicultural working environment.

The UK team is supported by our development and design teams who are based in our India office.

Qualified healthcare professionals

Our medical team is fully authorised by the relevant UK authorities. All doctors are GMC-registered and cover a broad range of specialities.

Dr. Sarah Donald
Clinical Lead
GMC Reg: 6099482
Dr. Anand Abbot
Independent Medical Advisor
GMC Reg: 4307024
Dr. Mahesh Chhaya
Prescribing Doctor
GMC Reg: 7278585
Dr. Caroline Fontana
Prescribing Doctor
GMC Reg: 7526266

Our story

121doc is part of he Hexpress Healthcare group, pioneers within the online healthcare industry who brought the online consultation model to the UK in 2002. 121doc has been a Hexpress brand since 2012 and today operates amongst the leading providers of online healthcare services. With the focus making online doctor services accessible to more and more homes worldwide, 121doc is continuously venturing into new markets and recently expanded into South America with many more exciting projects to come.

Service registered with CQC and Recruited our own inhouse medical team


Launched into the Latin American Market


MHRA registration


First mobile app launch


Next day delivery across Europe


Started operation in major EU languages


Launched 121doc as the first online consultation service in Europe


Fill out a short medical form
Doctor issues prescription
Medication sent from pharmacy