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  • Private & confidential serviceDiscreet packaging and payment
  • Genuine medicationFrom our UK registered pharmacy
  • All-inclusive service - No hidden feesAll prices include shipping & prescription
  • Next day UK deliveryNominated day delivery
Home / About Us

About Us

121doc is a private healthcare provider, offering comprehensive medical services in a number of languages. This page gives you information on who we are and the services we offer.

Who We Are

We specialise in online healthcare, allowing you to consult with a doctor online and where relevant, purchase treatment online safely and securely. Our service offers a free consultation service, and next-day delivery to most destinations*. For more information on our delivery options please click here.

Our service uses registered doctors and pharmacies which you can find out more about here.

What We Do

  • Provide confidential medical consultations online
  • Offer private prescriptions issued by a registered doctor
  • Dispense medications from an accredited pharmacy
  • Offer free next-day delivery*
  • Provide free medical advice and support
  • Provide a comprehensive guide to conditions and their treatments online
  • Offer customer support through phone, email and live chat
  • Provide simple repeat-prescription ordering
  • Provide a simple order tracking service

Our ethos

121doc provides a safe and convenient way for people to purchase medication online. Whilst we always recommend that you visit your own doctor for medical advice and treatment, we understand that this is not always possible for some people. We provide advice and information on a number of medical conditions through our website, and via phone, email and live chat. As well as this, we offer you a platform to order treatment online through an online consultation service. Please note that the issuance of a prescription is subject to a medical review of your consultation and age verification and fraud checks.

The safety of our patients is paramount. Our doctors will never prescribe a treatment unless they are sure that it is beneficial and safe for the patient to take. We aim to offer the most convenient service possible. Within a couple of hours, your consultation will be reviewed, and your medication dispensed and prepared for shipping. This is why we are able to offer next-day delivery on almost all orders*, so that you can begin the treatment you need as soon as possible.

We provide full medical support, before, during and after your treatment. Our Customer Support Team is available to answer your queries from Monday to Friday and you can always request to speak to one of our doctors directly.

Equal Opportunities

We aim to provide a service accessible to all users, to promote equality of opportunity and treatment to all patients and staff, and to treat everybody equally irrespective of gender, marital or civil partnership status, whether one has or does not have dependents, religious belief or political opinion, race, disability, sexual orientation, and age.

We will not tolerate any forms of discrimination, bullying, harassment or victimisation, and any complaint will be dealt with seriously, promptly and confidentially.


The online consultation is the process which doctors use to prescribe medicines online. Whenever you place an order for medication online, you will be asked to complete a number of medical questions. This includes questions about your general health and questions specific to the condition you need to treat. Our doctors use this information to assess your suitability for your chosen treatment.

The consultation process ensures that you only receive medication which is safe for you to take. If our doctor is ever in doubt, they will contact you for further information. An online consultation may in some cases not be as suitable as a face-to-face consultation, and in these circumstances our doctor may recommend that you visit a doctor in person.

121doc is committed to providing you with the best possible service and the safest, most effective treatment. Our ordering process is quick, discreet and tailored to your lifestyle needs. We guarantee that every phase of our service is completely confidential, from consultation to delivery, so you can be sure your details are fully protected.

Step 1- Select medication

Choose the medication you wish to purchase and select the appropriate dosage and quantity to proceed to the consultation process. If you are unsure which medication you require, you can also fill in a consultation for the condition and our doctors will suggest the treatment options that would be the most suitable for you.

Once you have picked a treatment, click on the dropdown box next to the price list to choose your dosage. After choosing your treatment you move swiftly through to the online confidential ordering process, which includes the following steps:

  • Online Consultation
  • Address and billing details
  • Payment details
  • Order confirmation

Please note that when we ask for your payment details, we preauthorise your card with our bank. However, we will only take payment if the prescribing doctor approves your consultation and issues a prescription.

Step 2 - Complete the medical form

We ask all patients to complete an online consultation, which consists of a set of questions about your medical history. This consultation form is then checked by one of our doctors to ensure the medication is the best option for you.

Step 3 – Medical review

Your consultation will then be reviewed by our doctors. If the treatment is right for you, a prescription will be issued and forwarded to our pharmacy. The doctors will always ensure that all consultations are thoroughly checked before issuing a prescription to ensure your health and safety is never compromised whilst using our service.

Step 4 - Medication sent from pharmacy

Once your prescription has been issued, your medication will be dispensed via our own registered pharmacy. Your medication is taken from the shelf, date and batch numbers are checked and the required labels are printed. We will dispatch your treatment to your preferred address in a discreet box using a next-day service as the standard shipping option.

Age Verification

As an online healthcare provider, it is important that we confirm your identity and that you are at least 18 years of age. Checks are carried out against information you provide including but not limited to your name, address and date of birth on national identity registers at the time of registration and may be carried out on future occasions should there be any discrepancies in your details as time go on.

To make the process as easy as possible, all checks are carried out behind the scenes as part of the registration and ordering process, requiring no action on your part. However, it is important that you provide your personal address, even if your delivery address is different, at the time of ordering.

Should we be unable to verify your age based on the details you have provided, you will be contacted by a member of our customer support team to discuss other options to verify your age.

Fill out a short medical form
Doctor issues prescription
Medication sent from pharmacy