COVID-19 update: Our services are running as normal.

csrOur Customer Service team
CallImmediate response
020 3322 1430Available Mon-Fri 8:00-17:00
csrOur Customer Service agents
Live chatResponse in 45 seconds
Available Mon-Fri 8:00-17:00
csrOur Customer Service team
EmailResponse within 5 hours
[email protected]Available Mon-Fri 8:00-17:00
csrDoctor
Email doctorResponse in 1 day
For medical questions.
Available Mon-Fri 8:00-17:00

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our Website, www.121doc.com/en. We use cookies and might use other online tracking devices such as web beacons, action tags, Local Shared Objects or single-pixel gifs on this Website to:

  • Keep track of the items stored in your shopping basket and take you through the checkout process.
  • Recognise you whenever you visit this Website (this speeds up your access to the Website).
  • Obtain information about your preferences, online movements and use of the internet.
  • Carry out research and statistical analysis to help improve our content, products and services, and to help us better understand our visitors' and customers' requirements and interests.
  • Target our marketing and advertising campaigns, and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests.
  • Make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you, but only where you voluntarily provide it, for instance, by completing an online form or online medical questionnaire or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested, for instance, to enable you to put items in your shopping basket and use our check-out process.

Manage your cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: Click on 'Help' at the top of your browser window and select the 'About' option
For Macs: With the browser window open, click the browser name on the Apple menu and select the 'About' option


How to check cookies are enabled for PCs
Google Chrome
  1. Click on 'Customise and control Google Chrome' at the top of your browser window and select 'Settings'
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and click the 'Content Settings' button
  3. Now select the 'Allow local data to be set' radio button
Microsoft Internet Explorer 6.0, 7.0, 8.0
  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
Mozilla Firefox
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
Safari
  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs
Google Chrome
  1. Click on 'Customise and control Google Chrome' at the top of your browser window and select 'Settings'
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and click the 'Content Settings' button
  3. Now select the 'Allow local data to be set' radio button
Safari on OSX
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to' button
Mozilla and Netscape on OSX
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'
Opera
  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select the 'Accept cookies' option

All other browsers

Please consult your documentation or online help files.

Third-party cookies

When you visit 121doc you may notice some cookies that are not related to 121doc. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window - please note that we can't be responsible for the content of external websites).

Hot to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

For further information about cookies including how to disable them please go to: www.aboutcookies.org, www.allaboutcookies.org, or www.youronlinechoices.eu.

How can we help you?

csrOur Customer Service team
CallImmediate response
020 3322 1430Available Mon-Fri 8:00-17:00
csrOur Customer Service agents
Live chatResponse in 45 seconds
Available Mon-Fri 8:00-17:00
csrOur Customer Service team
EmailResponse within 5 hours
[email protected]Available Mon-Fri 8:00-17:00
csrDoctor
Email doctorResponse in 1 day
For medical questions.
Available Mon-Fri 8:00-17:00

...or visit your profile to view your orders and contact us.

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